FAQ

Frequently asked questions

How long does it take to receive my order? (Shipping/Prices/Processing Time)


Please be advised that due to COVID-19 delivery times may be longer than usual in some instances. We aim to manufacture and ship each order within 1 week of purchase. However, due to stock availability, your order might take between 1 - 4 weeks to be shipped. After your order is manufactured, shipping will be processed via Royal Mail (UK) and the delivery times are as follows: United Kingdom: Royal Mail Tracked 48 ( 2 - 3 business days; Flat rate: £3.60 ) ________________________________________________________ All deliveries outside the UK are temporarily suspended due to Coronavirus transport impacts. Europe: Royal Mail International Standard Not Tracked ( 3 - 5 business days; Flat rate: £3.80 ) Rest of the World: Royal Mail International Standard Not Tracked 6 - 7 business days. Flat rate: £3.80 ) _______________________________________________________________




Returns, Refunds, Replacement


To be eligible for a refund, your item must be returned unused and in the same condition in which you have received it. It must be in the original packaging and it must not be damaged. This policy applies for 15 days, if this time has passed since your purchase, unfortunately we won't be able to offer you a refund, nor an exchange. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. To return your product, please contact us so we can provide you with the address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping the order will be deducted from your refund. Replacement

We only replace items if they are defective or damaged prior to use. If you need to exchange it send an email to business.uppercased@gmail.com.




I can't find my phone model, can I still place an order?


If you can't find your phone model on the list, please contact us via email (business.uppercased@gmail.com) with the brand and model of your phone. We might be able to still process your order according to stock availability from our suppliers. Please note that the processing times will be longer.





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Phone Models

If you don't find your phone on the list contact us and we'll try to arrange a solution!

Huawei P20
Huawei P20 Pro
Huawei P20 Lite
Huawei Mate 20
Huawei P30
Huawei P30 Pro
Huawei P40
Huawei P40 Pro
Huawei P40 Pro Plus
Huawei P40 Lite
Huawei P40 Lite E
Huawei P8
Huawei P8 Lite
Huawei P9
Huawei P9 Lite
Huawei P10
Huawei P10 Lite

iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 6
iPhone 6 Plus
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
iPhone SE 2020
iPhone X
iPhone XR
iPhone XS
iPhone XS Max

Samsung Galaxy A3
Samsung Galaxy A5 2017
Samsung Galaxy A7
Samsung Galaxy J1 Ace
Samsung Galaxy Note 5
Samsung Galaxy Note 8
Samsung Galaxy Note Edge
Samsung Galaxy S8
Samsung Galaxy S8 Plus
Samsung Galaxy S9
Samsung Galaxy S9 Plus
Samsung Galaxy S10
Samsung Galaxy S10 Plus
Samsung Galaxy S10E
Samsung Galaxy S20
Samsung Galaxy S20 Plus
Samsung Galaxy S20 Ultra

UPPERCASED is a small independent business creating beautiful, professional hand made phone cases for everyone worldwide. 

Want to upgrade your phone case? Showcase your art? We will create, customise and assemble your phone case.

We create custom phone cases for: iPhone, Samsung & Huawei.

© 2020 by UPPERCASED

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