Shipping & Returns
We aim to manufacture and ship each order within 1 week of purchase. However, due to stock availability, your order might take between 1 - 4 weeks to be completed.
After your order is manufactured, shipping will be processed via Royal Mail (UK) and the delivery times are as follows:
United Kingdom: 2 - 3 business days;
Europe: 3 - 5 business days;
Rest of the World: 6 - 7 business days.
Please be advised that due to COVID-19 delivery times may be longer than usual in some instances.
Return & Replacement
To be eligible for a refund, your item must be returned unused and in the same condition in which you have received it. It must be in the original packaging and it must not be damaged.
This policy applies for 15 days, if this time has passed since your purchase, unfortunately we won't be able to offer you a refund, nor an exchange.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
To return your product, please contact us so we can provide you with the address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping the order will be deducted from your refund.
We only replace items if they are defective or damaged prior to use. If you need to exchange it send an email to firstname.lastname@example.org.